Returns & Exchanges
At Von Diamonds, we pride ourselves on exceptional craftsmanship and want you to be completely satisfied with your luxury purchase. If your piece is not a perfect fit, we offer a seamless 30-day return and exchange window for all unworn jewelry.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Pack Securely
Place the jewelry in its original designer packaging, including all diamond certificates and authenticity cards, to ensure safe transit.
Attach Shipping Label
Print the prepaid insured shipping label provided via email and affix it to your package before dropping it off at any authorized carrier location.
Inspection and Refund
Once our gemologists verify the condition of the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing